FAQs

How does Proflex Tennis Work?

In 3 simple steps, this is how Proflex works:

  • Join Free.
  • Pay and register for league.
  • Play and have fun.

Profile Creation and Registration:

  1. New members or 1st time players will create a free profile. It stores player's information like contact, home court etc.
  2. Players login with login information during profile creation and "Register" for available leagues.
  3. Registration fee is $20 (Currently we offer only Adult singles leagues).

After Registration and playtime:

  1. Few days before the season start date, Schedules will be posted with opponents Contact information etc.
  2. And the fun starts, Players schedule matches per their convenience.
  3. Winners report scores for each match online.
  4. Players select for Playoff Availability to enter playoffs, if desired and qualified. Playoffs is optional.
  5. You will have a combination of home and away matches. It is your responsibility to contact your opponent to set up an agreeable time to play within the posted time frame listed on your schedule. You are allowed full season dates to complete each match.
  6. Scores are reported using a link on your schedule. Playing statistics provided for all players.
  7. If you are in a Playing Area that offers playoffs, you will see a link on your schedule to opt in to the playoffs (optional). Only players/teams with the strongest finish will qualify for the playoffs. Playoffs are optional.
  8. Prizes are awarded to Division Winners and City Finals Winners.

What Leagues are offered?
Currently we offer following leagues with recommended play times.

  • Men's Singles
    1. Intended match start times
      M-F 6pm-8pm, Weekends 9am-8pm.
  • Women's Singles
    1. Intended match start times
      M-F6pm-8pm, Weekends 9am-8pm.

Times are only recommended by us. However players as per their schedule and convenience decide when to play. It's part of our Flex format to encourage player's convenience.

How do I determine my playing level?

1st Time Proflex Players:
You will need to determine your 1st season playing level. Use the NTRP ratings system. Ratings will be available when you register to play. Players with an NTRP rating (used in USTA Leagues) who have played at that level within the past 12 months, must utilize that rating for your 1st season of play. Please read our rules about under rating and over rating.

We offer the following levels:
2.0,2.5, 3.0, 3.5, 4.0, 4.5, 5.0, 5.5,6.0

Level 3: [6.0, 5.5, 5.0]
Advanced Players: Solid foundation in the game and usually has significant match play and tournament experience.

Level 2: [4.5, 4.0, 3.5]
Intermediate Players: This player has match play experience, Serves consistently and keeps a rally going during the point.

Level 1: [3.0, 2.5, 2.0]
Beginner Players: This player has limited match play experience.

How are matches scored?

  • Matches are best 2 of 3 sets.
  • 7 point Tiebreak at 6-6.
  • Option to play 3rd set as a 10 Point Super Tiebreak.
  • Whenever a Tiebreaker is played, the set score is recorded as 7-6.

What is the point system?
Winner receives:

  • 14 points for a 2 set win.
  • 12 points for a 3 set win.

Loser receives:

  • One point for each game won in their two highest scoring sets. A player can receive up to a maximum of 8 points per match..

This score is combined to calculate win percentile to accurately rate players.

What if I have to withdraw?

Contact us and we will issue you a full credit if registration is open. If you need to withdraw beyond that date, it is your responsibility to notify us so that we can make an effort to replace you. No refunds can be made if the season has started.

New to Proflex Tennis

Welcome! Proflex Tennis League provides you with unsurpassed player benefits.

  • Flexibility: Play your matches when it fits into your schedule.
  • Convenience: Online registration, Schedules, Score reporting and playing statistics at your fingertips.
  • Fair and Friendly Competition: Take advantage of the opportunity to play the entire season to sharpen your skill set in a friendly and relaxed, and competitive environment.

ProFlex Overview

  1. 1st time players will create a free user profile. This is where all of your information is stored.
  2. League schedules and playing history.
  3. Contact information to be shared with your opponents.
  4. Playing statistics.
  5. Winner Rewards Benefits and more.
  6. Register for league play. Here you will select your playing level and declare a home court where you will play your home matches. You should be able to secure a court reservation for a recommended minimum of 2 hours.
  7. Adult Registration fee is $20.
  8. Prior to the first week of the season, you will access your online schedule of 5- 7 regular season matches with opponents in your local area who registered at your playing level. You will have a combination of home and away matches. It is your responsibility to contact your opponent to set up an agreeable time to play within the posted time frame listed on your schedule. You are allowed 2-3 weeks to complete each match.
  9. Scores are reported using a link on your schedule. Playing statistics provided for all players.
  10. If you are in a Playing Area that offers playoffs, you will see a link on your schedule to opt in to the playoffs (optional). Only players with the strongest finish will qualify for the playoffs. Playoffs are optional.
  11. Prizes are awarded to Division Winners and City Finals Winners.

Rules of The Game

Match Scheduling

Online Schedules
Online schedules will be ready to access approximately 2-4 days prior to the start of the season. Players must print their schedule and keep it with them for contact reference should opponent not arrive on time or should you have traffic/directional difficulties.

Contacting Opponent
Home player should contact opponent by Wednesday prior to the start of each match week. Contact information is listed on match schedule. Offer at least 2 reasonable times to play the match (see intended match times). If you are unable to find a mutually agreed upon match time, you should play your match on the default date listed on your schedule or agree to complete the match by the "Play By" date. See "Default Times". Away team can and should contact opponent if you have not heard from them by the start of the match week.

Match Play Window
Although we encourage you to play each match during the scheduled match week, we do allow 2-3 weeks to play each match. You can always play a match prior to the scheduled week.

Directions
Verify Directions with opponent and alert the League Office of address/mapping discrepancies.

Play by Date
Your schedule also lists a "Play by Date" which is intended to give you additional days after the Default Date should players agree. All matches without scores entered by the Play by Date will be zeroed out.

You can play a match after the Default Date if a player/team is unable to play on the Default Date and the opponent agrees, however, you must play the match by the Play by Date. If for any reason the match is never played, the team that was available on the Default Date will enter a win by forfeit.

Court Reservation/Court Fees

Court Reservation:The home player is responsible for securing the court reservation for the recommended 2 hours. There may be instances where the home player can only secure a 1.5 hour reservation. In this case the home player must contact opponent and allow away player the opportunity to supply a court for a 2 hour period. If both players agree to play for the 1.5 hours, opponents must discuss Timed Play Rules prior to the match start. 1.5 hour court reservation is the minimum acceptable court reservation.

If home player is unable to reserve their home court, the match can be played at a different location chosen by the home player if it is no farther for the opponent or it can be played at the opponent's court if available.

If the home team is playing at a facility without a court reservation and there is no court available at the scheduled match time, the visiting player(s) are only required to wait 15 minutes for a court. If there is not a court available after waiting 15 minutes, the visiting player can choose to take a win by forfeit or reschedule the match.

Court Fees:The home player is responsible for all court fees.

Unable to Contact Opponent
If you have made every effort to email/call your opponent and you get no response, please contact the League Office prior to the 2nd week of play for that match.

Rescheduling Matches
Players must give opponents at least 24 hours notice if they need to reschedule the match. If notice given inside 24 hours, and the match is unable to be rescheduled/never played, the player that was available to play on the original match date takes the win by forfeit. All players must give their best effort to reschedule matches.

Match Play

General
USTA rules will govern play for topics not covered here in Pro Flex Rules.

Sportsmanship
Proflex is designed to provide friendly competition. All players should maintain conduct of good sportsmanship and fair play.

Balls
Home player provides a can of unopened regulation yellow tennis balls for match play.

Facilities
All facilities must provide accessible bathrooms, adequate court surface, nets at regulation height (36" at strap, 46" at posts) and lighting for leagues with intended night play. If a match is scheduled at a time which may be played into hours of darkness and those courts do not have lights, the home player is required to discuss this ahead of time with the opponent and if a court is available, the opponent can host the match. Please notify the League Office of facility deficiencies.

Coaching/Cell Phones
Coaching is not allowed.
Cell Phones: Cell phones must be turned off/silenced during match play. If necessary, players can check messages on 90 second changeover, at 2 minute 1st/2nd set break, or 10 minute 2nd/3rd set break.

Opponent Late/Arrival Times
Opponent Late: Present/available player should make an effort to contact a late arriving opponent and attempt to accommodate opponent if there is a reasonable excuse for delay such as traffic or directional problems. Notify the League Office if address/directions accessed on the schedule are incorrect. If necessary the default rule can apply: Opponents who fail to show within 20 minutes, lose the match by forfeit.

Arrival Time: Many players are paying court fees and or have limited court reservation time so it is courteous to arrive 10 minutes prior to match time.

Weather
Home player is responsible for speaking with opponent via phone when aware that unplayable conditions exist at home court to avoid unnecessary travel.
Unplayable match conditions include:

  • Temperatures above 95 degrees or below 32 degrees.
  • Precipitation making the courts slick or unsafe.

These are standard policies of the USTA.
If a match is interrupted due to weather, players will wait 30 minutes to determine if the match can be played. If match is unable to be completed, players have 2 options; Reschedule or the player not interested in returning to complete the match can Retire. See "Incomplete Match Options" below.

Incomplete Matches
If a match is not completed because
a.) The match continued on past the 2 hour recommended court reservation and the court was not available for play beyond that time or
b.) Weather issues prevented the match from being completed, then players can agree to one of the following options:

  1. Reschedule: Players note/agree to the exact score of all sets/games played (including the score of a game in progress) and reschedule to complete the match prior to the "Default Date" or following the policy for playing by the Play By Date. New balls must be provided by the home team if rescheduled match is more than 24 hours from the time play was stopped.
  2. Retire: If one player does not want to finish the match the other player can take the win and receive the point by recording it as "Retired". All players will receive credit for the actual games won.
  3. Timed Play (not an option for incomplete matches due to weather).

Notes:
If no agreement, players will Reschedule to complete the match.
If an Incomplete Match occurs on the Default Date and the match is unable to be played by the Play By Date, the player who was most available to play between the Default Date and Play By Date will record the win by forfeit.

Timed Match Play Rules
If a 2 hour court reservation does not allow for completion of the match and players agree, one of their options is to complete the match using Timed Play Rules. To use Timed Play, players will need to discuss this option at a game break when there are approx 20 minutes left to play.

When a court reservation is made for 1.5 hours, prior to the match, opponents need to determine (should the allowed time not be adequate to complete the match), if they want to agree to execute the Timed Match Play Rules or reschedule the match for completion at a later date. If no agreement, players will reschedule to complete the match.

How Timed Match Play Rules Work (assumes at least 1 set complete)
If at 20 minutes prior to the end of the court reservation (at a game break):

  1. Player 1 is ahead in the 2nd set by 2 games or more, player 1 wins the set.
  2. Player 1 is ahead in the 2nd set by less than 2 games, a 7pt Tiebreak is played to determine 2nd set winner.
  3. Sets are tied at 1-1, a 10 point Super Tiebreak is played to determine match winner.
  4. If you are unable to conclude the match in the remaining time and have begun with Timed Match Play Rules, you will need to make note of the exact score and reschedule to complete the match using Timed Match Play Rules unless all players agree to play a full set.
  5. See "Scoring" "Timed Match Play" for how to report scores.
  6. If 1 set has not been completed with 20 minutes remaining, the match will need to be rescheduled for completion.

Injury Time Out
10 minutes allowed for an injury time out.

Playing Matches out of Order
You can always play a match prior to the scheduled match week. All matches must be completed and scores reported prior to the Play before Date.

Scoring
General Scoring and Points

  • All matches are best 2 of 3 sets.
  • A set is completed when one player wins 6 games by a margin of 2 games. If the set score reaches 6-6, a 7-point tiebreaker (first to 7 by 2 - see below) is played to determine the winner of that set.
  • Adults: IF ALL PLAYERS AGREE BEFORE THE MATCH BEGINS, you may play a tiebreaker in lieu of a 3rd set. In this case, record the 3rd set score as 7-6.
    If all players agree before the match begins, a 7-point tiebreaker may be played in lieu of the 2nd set (record a 7-6 score for the 2nd set if you play the 2nd set as a tiebreaker).
  • Reporting scores: Scores for all matches (including "Forfeits" and "Retired" matches) should be reported by the winning team/player by midnight of the "Play By" date. Record the actual set scores. Tiebreakers are recorded as 7-6 .If the score is not reported, the match will be shown as "not played" and each team will receive 0 points.
    We do not offer late pass or excuses, if both the players have valid reason please email Support and we will adjust accordingly. A "Won by Forfeit" is reported when the opponent(s) is not available to play the match or does not respond to the opponent's emails and phone calls.
    A "Retired" win is reported by the winning team when a match cannot continue due to injury, illness, personal reasons or disagreement. To record a Retired match, enter the score of games/sets played and check the "Retired" box.
  • Points Awarded: The winner of a match receives 6 points - Two points for each set and a bonus point for winning the match (this includes wins by forfeit or retirement). If the losing team/player won a set, two points are awarded. If they did not win any sets, no points are awarded.
  • If the score is not reported, the match will be shown as "not played" and each team will receive 0 points. A score may be recorded after the play-by date by using a "Flex Pass".See below for Tiebreak rules

Timed Match Play - How to Score
All players must agree to this format. Assumes one set has been completed and there are 20 minutes of court time remaining.

  1. If one player is ahead by 2 games or more in the set, that player will win the set and you will add equal number of games to each player until one player has 6 games. So if Player A has 4 games and Player B has 2 games, you would add 2 games to Player A to equal 6 games and add an equal number (2) of games to Player B, making the final reported score of that set 6-4. If that results in players splitting sets, a 10 Point Super Tiebreak will be played (in lieu of a full 3rd set) to determine match winner. The Super Tiebreak is recorded as 7-6.
  2. If one player is not ahead by at least 2 games and the match is in the 2nd set, a 7 Point Tiebreak is played to determine 2nd set winner. Record this set as 7-6. If that results in players splitting sets, a 10 Point Super Tiebreak will be played (in lieu of a full 3rd set) to determine match winner. Record Super Tiebreak as 7-6.
  3. If one player is not ahead by at least 2 games and the match is in the 3rd set, a 10 Point Super Tiebreak is played to determine 3rd set winner. Record this set as 7-6.?
    Super Tiebreaks are only played in the 3rd set.

Reporting Scores
It is the responsibility of the Winner to record an accurate match score online.
All scores should be reported by the end of the Play By Date listed on your schedule.

Forfeit vs Retire
Forfeit:The match never began. One player was unable to fulfill their commitment to play at the match time usually due to injury, illness, or other unexpected scheduling issues.
A forfeit is also entered if one player/team is unable to play at the Default Time, their opponent agreed to play beyond the Default Date but by the Play By Date, and the match was never completed. The team that was available on the Default Date will record the win by forfeit. Excessive forfeits will be reviewed by the League Office.

Retire:
Part of this match has been played and for many possible reasons, a player may be unable or unwilling to complete the match (injury on the court, etc). Input all games played and record the win by Retire on your scorecard. Winning player will receive credit for the match win and losing (retired) player will receive credit for any games won.

7 Point Tiebreak Rules
When a set reaches 6-6, a 7 point Tiebreak is played. A Tiebreak is considered one game which is why when a player wins a set in a Tiebreak, the score is reported as 7-6 (regardless of the actual score of the Tiebreak).

  • Players stay on the side of the court they were at for the last game (6+6=12 which is an even number so you stay). Players switch sides in the Tiebreak after every 6 points.
  • Player A is scheduled to serve next in the serving rotation and serves one point to the deuce court.
  • Serve switches to opponent. Opponent (Player B) serves 2 points (from here on out the server will first serve and play a point on the Ad court, then the Deuce court).
  • Serve switches back to Player A (or Player A's partner if doubles) to serve 2 points
  • Serve switches to Player B (or Player B's partner if doubles) and so on until one Player/Team wins by reaching a minimum score of 7 by a margin of at least 2 points. 7-5 is a completed TB score, whereas 7-6 is the score of a TB still in progress.
  • Reporting the set score where a tiebreak was played: The set score will always be reported as 7-6 no matter what the actual TB score was.

10 Point Super Tiebreak Rules
All Tiebreaks played in lieu of a 3rd set will be played as a 10 point Super Tiebreak.
The same rules apply as with the 7 point Tiebreak, however, to win a player must reach a minimum score of 10 points by a margin of 2 points. 10-8 is a completed Super Tiebreak. 10-9 is the score of a Super Tiebreak still in progress.
Reporting the set score where a Super Tiebreak was played: The set score will always be reported as 7-6 no matter what the actual Super Tiebreak score was.

Playoffs
General
Playoffs offered for Adult leagues only where there are multiple divisions within a League and Level and enough opt in players to fill the playoff bracket.

Confirming Availability
Players are responsible for reviewing the Playoff schedule and confirming their availability.
Pay attention to the Playoff Default Dates as it may be necessary for you to be available these days.

Qualifying
Division Winners will qualify for playoffs. The remaining players who qualify will do so based on their League/Level ranking which factors in points, head to head performance and games won. If you have underrated or had a mid-season partner change, you will not be eligible to compete in playoffs.

Draws
See link on your Player Home page to view the Playoff Draw. This is where you will report Playoff Scores and access the contact information for your opponents. Pay close attention to the Default date and time for each round.

Contacting Opponent
Players will be notified of the playoff schedule release. You should contact your first opponent immediately to find an agreeable time to play. Please offer at least 2 times that fall within the parameters of your Leagues intended times to play. Notify the League Office if you are unable to make contact with your opponent within 24 hours.

Balls and Court Fees
Regular Season rules apply.

Default Dates and Times
Are listed on your Playoff Schedule.

Weather
Regular season Weather Rules apply. If you are playing on the scheduled Playoff Default Date and are unable to complete the match that day due to weather, you must email the League Office. We will extend the Default Date Deadline by 1 day. See "Match Scheduling", "Default Times" for each League's specific time to play Default matches.

Travelling to Playoff Matches
Expect longer commute times for playoffs.

Scores
Winners report scores as soon as the match is complete and no later than midnight of the Default Date. Contact your next opponent as soon as you see them posted or at latest on the day after the Default Date.

Neither Player/Team Available on Default Date
For the benefit of others in the Playoff draw, if you and your opponent have made every effort but are unable to complete your match by the Default Date, the player who should advance is the player who gave more options for times to play the match. Otherwise you should flip a coin. Enter the score as a win by Forfeit for the player advancing.

City Championship Match
City Championship Match is also flexible in format to allow the most number of players to participate. Please remember to post scores no later than midnight of the Default Date.

City Winners and Finalists
Playoff Winner and Runner Up receive prizes.

General Policies

General
Proflex policies and procedures provided below and in the Support Center will govern all league play and supersede all other tennis rules. Please refer to USTA's Friend at Court Tennis Rules & Regulations and USTA Rules.

Proflex reserves the right:

  • To permanently suspend players from the league that are caught manipulating points, scores or ratings.
  • At any time to deny participation or remove a player from the league deemed disruptive to league play.
  • To suspend league play at courts that do not meet our facility requirements.
  • To remove a player from the league or adjust the location of their playing division if their facility location is deemed to cause excessive driving for other members of a division.
  • To suspend players from the league that are involved in any misrepresentation or fraud involving league matters.
  • To deny participation or remove a player from the league who has had excessive complaints, including those of inappropriate court behavior.
  • To suspend league play at courts that do not meet our facility requirements.

Excessive Forfeits
Players with excessive forfeits may be refused registration the following season.

Complaints/Sportsmanship
Players are expected to exhibit a high level of sportsmanship. Any unsportsmanlike conduct should be reported to the League Office.
ProFlex reserves the right:

Disputes
Disputes concerning line calls, scoring or other rules of tennis should be handled by referring to Pro Flex rules. For issues not specifically outlined in WF Rules, please refer to USTA Rules including The Code and Friends at Court. Scoring disputes will be resolved by players returning to the last point where all players can agree on the score. A player who refuses to continue play when a dispute arises on court will be considered to be "Retired" and opponent will score the match win.

Terms of Use
Your use of the Pro Flex Tennis League, LLC ("PFTL") website ("Website") is subject to this Terms of Use Agreement ("Agreement"), which may be changed at any time without notice, and which will continue to apply to you during your use of the Website.

  • You agree that this Agreement is like any written negotiated agreement signed by you. By accessing the Website, you agree to be bound by the terms of this Agreement.
  • Subject to the terms of this Agreement, PFTL hereby grants you a limited, non-transferable and non-exclusive license to use the PFTL Website on your computer, phone or PDA for the sole purpose of your personal, non-commercial use of the Website in scheduling tennis matches and league play, and for any additional functions which may be added to the Website.
  • You agree that while using the Website, you will not post, transmit or otherwise distribute any material that may be hateful, offensive, profane, vulgar, obscene, unlawful, threatening, damaging to the Website or underlying software or hardware, or that otherwise infringes on another's rights. PFTL may remove or edit any material that it deems inappropriate or in violation of this Agreement. You authorize PFTL to use, reproduce, store, adapt, modify, transmit or distribute any material that you post in any manner or medium. PFTL reserves the right to refuse access to the Website to anyone who violates this Agreement.
  • PFTL expressly denies any responsibility or liability for any material communicated by third parties through the Website or for any claims, damages or losses resulting from the use of such material. PFTL expressly denies any responsibility or liability for any material on any third-party websites that may be accessible through the Website or for any claims, damages or losses resulting from the use of such material. The materials and opinions transmitted by third parties on the Website or contained on third-party websites do not necessarily represent the positions or opinions of PFTL.
  • The Website and the content thereon are provided "as is." While PFTL seeks to provide only correct, accurate and timely information, PFTL makes no express or implied representations or warranties regarding the Website including, but not limited to, the merchantability of the content and fitness for a particular purpose, the accuracy and reliability of the information, the existence of errors or interruptions, or the content of harmful components or viruses.
  • Subject to applicable law, in no event shall PFTL, its officers, employees, directors or agents, be responsible for any damages or loss associated with use of the Website.
  • This Website it controlled and operated by PFTL in the United States for use only within the United States. The terms of this Agreement shall be governed by the laws of the State of Georgia, and exclusive jurisdiction and venue for any actions to enforce this Agreement or arising from the use of the Website shall be brought in the federal or state courts of Atlanta, Georgia.
  • You represent and warrant that you are authorized to enter into and comply with the terms of this Agreement. You represent and warrant that you will at all times meet with your obligations under the Agreement, as well as any laws, regulations or policies that may apply to use of the Website.
  • You acknowledge and agree by using the Website that the entire risk arising out of your use remains with you, to the maximum extent permitted by law.

Privacy Policy
OUR COMMITMENT TO PRIVACY
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our support page and at every point where personally identifiable information may be requested.

This notice applies to all information collected or submitted on the Proflex Tennis League website. On some pages, you can register, make requests, and register to receive materials. The types of personal information collected at these pages are:
Name
Address
Email address
Phone number
Credit/Debit Card Information.

The Way We Use Information:
We use the information you provide about yourself when registering. We do not share this information with outside parties except to the extent necessary to complete the registration. We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment to Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How to Contact Us
Should you have other questions or concerns about these privacy policies, please email at Support@ProFlexTennis.com.

Waiver, Release, Assumption of Risk and Indemnity Agreement
In consideration of the acceptance of my registration for participating in Pro Flex Tennis League, I hereby waive, release and discharge any and all claims for damages for death, personal injury or property damage which I may have, or which hereafter accrue to me against Pro Flex Tennis League as a result of my participation in the league. This release is intended to discharge Pro Flex Tennis League, its officers, employees, representatives, shareholders as well as any and all of participants and facilities from and against any and all liability arising out of or connected in any way with my participation in Pro Flex Tennis League, even though that liability may arise out of the negligence or carelessness on the part of persons or entities mentioned above.

I further understand that accidents and injuries can arise out of my participation; knowing the risks, nevertheless, I hereby agree to assume those risks and to release and to hold harmless all of the persons and agencies mentioned above who, through negligence or carelessness, might otherwise be liable to me or my heirs or assigns for damages. It is further understood and agreed that this waiver, release and assumption of risk is to be binding on my heirs and assigns.

If the participant is a minor, I, as the parent or guardian of the participant, acknowledge that I have read this Waiver, Release, Assumption of Risk and Indemnity Agreement and sign it on behalf of the participant with full knowledge and understanding of its content.

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